High quality cheap affordable laptop parts including laptop battery, laptop AC  adapter, laptop keyboard- Lapbitz

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Returns and Refunds

Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Lapbitz.co.uk must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose off any of the packaging, as this will be required to affect a claim against the carrier.

We cannot accept any claims for damage if the above time scales are not followed.

Shortages:

It is the Customer's responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery driver's manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customer's responsibility to thereafter notify us within 24 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods:

It is the Customer's responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.

Non-Deliveries :

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the item(s) has left our premises.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Warranties:

All brand new products supplied are covered by the terms and conditions of the Original Manufacturers warranty for a period of 12 months or longer if relevant, second hand or refurbished products are covered by the terms and conditions of Lapbitz.co.uk warranty for 3 months, this is in addition to the consumer's statutory rights.

Cancellation of Orders:

Orders cancelled after dispatch of the goods will be subject to 20% handling charge and subject to credit only once the items are returned to us and receipted back into our Warehouse. In all instances, goods must be returned as sold, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

Items No Longer Required (Not applicable for Faulty Goods):

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging, refunds are subject to 20% restocking fee.

The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts/items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in any manner.

We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper, hard drives and memory) you will need to contact the manufacturer directly in these instances.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods.

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. We reserve the right to reject item(s) that do not meet the criteria laid out above.

Faulty Goods:

If you think that the product you have purchased is faulty, we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.

The handling charge of 20% and delivery costs are charged on return for products which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The handling charge is non-negotiable.

Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.

Dead on Arrival (DOA):

If a product fails within the manufacturer's DOA period, a replacement product will be offered to you; PC systems will be repaired and not replaced.

Refunds:

If for any reason you are issued with a refund, please note the following:

All refunds will be issued to the same payment method as on the original order.

When a refund is processed, you will receive an email notification.

A refund will usually reach your credit card account within 5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Goods returned within the manufacturer's DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.

The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.


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